Privacy Policy

Effective Date: January 1, 2026

1. Introduction

National Cold Vault LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 4G LTE telemetry hardware and monitoring services (the "Service").

2. Information We Collect

We collect the following types of information:

2.1 Account Information

  • Name, email address, phone number
  • Business name and billing address
  • Payment information (processed securely through Stripe; we do not store credit card numbers)

2.2 Telemetry Data

  • Temperature readings from your monitoring devices
  • Device location (GPS coordinates)
  • Cellular network signal strength and connection logs
  • Alert and notification history
  • Battery status and hardware diagnostic data

2.3 Usage Data

  • Log data including IP address, browser type, and access times
  • Dashboard interactions and feature usage

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Send temperature alerts via SMS, email, and automated voice calls
  • Process billing and subscription management
  • Improve hardware performance and network reliability
  • Provide customer support and respond to inquiries
  • Comply with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

WE DO NOT SELL YOUR TELEMETRY DATA.

We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted third-party service providers (e.g., Stripe for payment processing, Twilio for SMS alerts, AWS for cloud hosting) who assist in operating our Service. These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All telemetry data is encrypted in transit (TLS 1.3) and at rest (AES-256 encryption).
  • Access Controls: Temperature readings and device locations are accessible only by the account owner. Multi-factor authentication is available for enhanced security.
  • Secure Infrastructure: Our cloud infrastructure is hosted on SOC 2 Type II certified platforms.

However, no system is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your telemetry data for the duration of your active subscription plus 12 months for compliance and audit purposes. After this period, data is securely deleted unless required by law to be retained longer.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request export of your telemetry data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications (note: critical system alerts cannot be disabled while your subscription is active)

To exercise these rights, contact us at: privacy@nationalcoldvault.com

8. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect information from minors.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service dashboard.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: privacy@nationalcoldvault.com
Mailing Address: National Cold Vault LLC, 1234 Corporate Blvd, Suite 500, Wilmington, DE 19801